Frequently Asked Questions

How do I cancel a deposit?

To cancel a deposit in the Spendr App, navigate to the Home page and find the deposit under Recent Transactions. Click on the deposit you would like to cancel and select “Cancel Deposit”. From there, you will receive a pop up message confirming your deposit has been canceled successfully and your Spendr balance will be adjusted accordingly.

If the “Cancel Deposit” button does not show up when trying to cancel the deposit, this means that a portion or all of the funds from the deposit have been spent and/or the deposit request has already been sent to the bank for processing and the deposit cannot be canceled.

If you are experiencing issues with canceling a deposit or have any questions, please reach out to support@spendr.com or call (513) 440-1590 and our team will be happy to assist.

How much does it cost to use Spendr?

Nothing! Spendr is totally free to use for consumers. Plus, you can earn rewards that can be used at any participating Spendr merchant.

Why does the App keep asking me to re-link my bank?

There may be a time where the Spendr App keeps asking you to re-link your bank after attempting to make a deposit. If this occurs, please fully delete the bank account from your Spendr Wallet and re-link through the Add New Bank option on the Deposit page. This will ensure that all of the bank information is up to date and should resolve the deposit issues.

To delete the bank from your Spendr Wallet, navigate to the Deposit page of the app and hold your finger on the linked bank at the top of the page until it begins to shake. From there, select the “x” in the top right corner of the box and confirm you would like to remove the bank.

If you are still running into deposit issues after deleting the bank and re-linking, please reach out to support@spendr.comor give us a call at (513) 440-1590 for further assistance.

What do I do if I mistyped my information at Sign Up?

Mistyping your information at sign up could cause issues with accessing your Spendr Account or linking a bank to your Spendr Wallet. If you believe any information was mistyped during sign up, please reach out to support@spendr.com or give us a call at (513) 440-1590 for further assistance.

Why am I receiving an Insufficient Funds error when I have enough money in my bank to cover the deposit?

Since Spendr uses ACH to facilitate deposits into the App, there may be a pending deposit on your account that is causing this issue. Pending deposits are deposits that have been sent to the bank but the funds have not been received by Spendr.

If you are receiving an Insufficient Funds error when trying to make a deposit, please ensure that you have enough of a bank balance to cover the pending deposits in addition to the amount you are trying to deposit.

Where can I use Spendr?

Spendr can be used at a variety of different locations within many of the legal cannabis markets across the US. You can find a full list of participating merchants on the "Store Locator" page within the app or the Store Locator page on the Spendr website.

Can I tip on transactions through Spendr?

Yes, depending on where you're shopping. Tipping is available at a variety of Spendr merchants, provided the dispensary group allows for tipping through Spendr. If the merchant you're shopping at is opted-in, you'll see a tipping section when prompted to pay through Spendr. Simply tap pay to bypass, or select your preferred tip amount (or a custom amount) and then tap pay to include a tip and complete your transaction.

How do I refer a friend?

Spendr currently offers a referral reward to any member that refers someone to the Spendr Program. To start the referral, navigate to the Rewards page of the App and select the “Refer” button near the top of the page. From there, you can send the referral link through text, email or other preferred method of communication.

Please ensure that the member being referred clicks on the referral link before creating their Spendr account. This will ensure you receive credit for the referral once the new user has reached the required spend amount.

If you have any questions or are having trouble with your referral, please reach out to support@spendr.com or call (513) 440-1590 and our team will be happy to assist.

My phone number has changed, how do I access my account?

To update the phone number on file, please login using the old phone number and password associated with your account. Once logged in, navigate to the settings page of the app and select “Account Settings” to update the phone number on file. Once the new number has been entered, the system will send you a verification code that must be confirmed before the update takes effect.

DO NOT try to create another account, as this will only cause additional login issues moving forward. If you are having trouble logging in using the old number on file, you will need to call in to (513)440-1590 and speak with one of our Support Specialists to get this information updated over the phone.

What is the minimum & maximum dollar amount I can deposit?

The Spendr App allows you to easily deposit as little as $10 to get started and up to $1000 daily/$3000 per month.

How do the payments work?

Making payments are now easier than ever! All you need to do is scan the QR code provided at check-out, and confirm the information on the confirmation page looks correct before clicking “Pay” to complete the payment.

Plus, we've made it even more convenient by allowing you to receive push payment requests to your device in the event that your camera is unavailable. Just ask the clerk to push the payment to the phone number associated with your Spendr Account and ensure the App is open on your device. Once the payment has been pushed, confirm the information on the confirmation page looks correct before clicking “Pay” to complete the payment.

How do I deposit funds into the Spendr app?

Ready to deposit funds into your Spendr Wallet? Simply link your bank account, select the "Deposit" option on the app, and enter the amount you wish to load into your Spendr Wallet. It's that easy! Just make sure to double-check that the correct bank account is selected if you have multiple banks linked.

For California Members:

Members purchasing in California do not need to make a deposit to complete a payment. Simply scan the QR code at checkout and confirm the information on the confirmation page looks correct before clicking “Pay” to complete the payment. Please ensure there are sufficient funds in the bank account to cover the payment amount to avoid any errors/delays at checkout.

Is Spendr secure?

At Spendr, your security is our top priority. We only work with verified banks and other 3rd party services to ensure we are meeting, if not exceeding, information security practices. Plus, when you connect your account to your Spendr Wallet, your information is encrypted end-to-end to ensure your banking information is safe at all times. If you ever need help or have any questions/concerns about the safety of your information, our support team is available to help! Just reach out to support@spendr.com or give us a call at (513) 440-1590.

Can I link my credit/debit card, PayPal, Cash App, Venmo, or Crypto account?

Since cannabis is classified as a Schedule I drug federally under the Controlled Substances Act, we are unable to facilitate deposits through credit/debit cards or 3rd party payment providers like PayPal, Cash App, and Venmo.

Can I link my Chime bank account with Spendr?

It depends on your Chime Routing Number. Starting in July 2023, a Chime banking partner began prohibiting cannabis-related transactions (including state-legalized recreational/medical purchases). This impacts the ability for some Chime users with a specific routing number to use Spendr.

To check if you are impacted by the update from Chime’s partner bank, access your Chime account via the mobile app and tap the gear icon in the top left corner. You’ll find your Routing Number below the Account Info heading.

If your Chime Routing Number is 031101279, you’ve been impacted by this change.

NOTE: Impacted accounts are no longer able to make deposits via the Spendr App.To continue using Spendr to pay and earn rewards, you'll need to link a different bank account. We apologize for any inconvenience.

My bank isn't linking, what's the issue?

Having trouble linking your bank account to your Spendr Wallet? Don't worry, we're here to help! To ensure a seamless connection, make sure all of your Spendr Account information matches the information listed on your bank account.

We have also had to block certain neo-banks for risk and compliance reasons. These are financial technology apps like Dave, OnePay, Varo, etc. that partner with federally chartered banks to facilitate money movement in and out of these apps. If you receive an error message that states “Action Cannot be Completed” when trying to link your bank account, that means the bank you are trying to link is currently blocked.

If you're still experiencing issues or have any questions, please reach out to support@spendr.com or call (513) 440-1590 and our team will be happy to assist.

How do I delete my bank from my Spendr Wallet?

To remove your bank information from your Spendr Account, head to the Deposit page and hold your finger on the linked bank until it begins to shake. Next, tap the small "x" and confirm that you would like to delete the bank information.

How do rewards work?

At Spendr, we're always finding new ways to make your cannabis experience even more rewarding! Our promotions and rewards are constantly changing, so be sure to check out the rewards tab in the app and keep an eye on your email inbox - we'll send all the latest promotions straight to you! And to make sure you don't miss out on any exciting offers, remember to keep your contact information up to date.

How do I set up a PIN or Biometric?

We take the security of your Spendr account seriously, which is why we offer the option to set up a PIN or biometric login for an extra layer of protection. Once set up, this feature applies to both logging in and confirming payments. It's easy to set up - just head to the settings tab in the app and select "Security" to get started.

Frequently Asked Questions

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